Missing rank

Hi there, apologies in advance if I’m not supposed to make this thread.

I bought ranks and keys etc. a while back I recently came back to the server with none of my ranks or items etc. now I have done the form and submitted it on Wednesday I believe, what’s the process now as I’m starting to think I did something wrong on the form lol.

IGN: bigboss6166
Thanks for the report, this will be passed on to a manager and fixed soon. Which server are you desiring the purchased items on?